Identity of the seller

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The seller: Sas TAFABA, 4 Descente Crotti 06300 NICE

Establishment: LE SALON MASSENA, 4 Descente Crotti 06300 NICE France
Registered with RCS Toulon under number 484 223 284

The Site's publication director is: Kaminski Laura
Site operation and management: Evo Consulting

The Site is hosted by the company Wix.com
This site has been declared to the National Commission for Computing and Liberties (CNIL).

This entire site is subject to French and international legislation on copyright and intellectual property. All reproduction rights are reserved, including for iconographic and photographic documents.

All orders on the Site are subject to these general conditions of sale. These are liable to be modified and updated and the conditions applicable to the ordering of a product by a customer are those in force on the day of the order. These general conditions of sale are subject to French law.

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Object

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These general conditions of sale govern exclusively the sales made on the internal site lesalonmassena.fr of the products offered by LE SALON MASSENA to buyers having the status of consumers and specify the conditions of ordering, payment and management of any returns of the products ordered. by Customers.

The General Conditions of Sale are made available to Customers on the lesalonmassena.fr Site where they can be consulted directly.

The General Conditions of Sale are opposable to the Customer who declares to have read them and to have accepted them by validating an online order.

LE SALON MASSENA reserves the right to modify its General Conditions of Sale at any time. In the event of modification of the General Conditions of Sale, the General Conditions of Sale applicable are those in force on the date of the validation of the order. It is therefore up to the Customer to refer to it during each order validation.

The nullity of a contractual clause does not entail the nullity of the General Conditions of Sale.

The temporary or permanent non-application of one or more clauses of the General Conditions of Sale by LE SALON MASSENA shall not apply on its part to the application of this or these clause (s) or to the other clauses of the General Conditions of Sale which continue to apply. their effects.

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The customer

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The client of the Site must be a consumer, a natural person of full age and legally capable. The customer must, during his first order on the Site, open a customer account and complete an order form specifying certain mandatory fields so that his order for products can be taken into account by LE SALON MASSENA.

The information communicated to SALON MASSENA within the framework of the opening of its customer account or during each of its orders must be complete, exact and up to date. LE SALON MASSENA may, if necessary, ask the customer for confirmation, by any means, of this information and his identity.

In view of the commercial policy described above, LE SALON MASSENA reserves the right not to act on orders originating from subjects that differ from the “Consumer” or to orders that do not comply with its commercial policy.

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Products and stores

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The shop: SALON MASSENA.FR

Lesalonmassena.fr is an online sales site for hair products.

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Products

On the lesalonmassena.fr site, premium quality products are exclusively sold. The brands distributed are carefully selected for their rigorous quality controls.

salonmassena.fr does not sell second-hand, defective or substandard products compared to the standards offered on the market.

The essential characteristics of the products are presented on lesalonmassena.fr inside each of the product sheets. The products sold are photographed and described as faithfully and accurately as possible. Errors or omissions are possible. Likewise, depending on the internet browser or screen used, the colors of the items may not correspond to the actual colors.

The products sold are those which are described and visible on the site. Product offers are valid while stocks last and we reserve the right to modify these offers at the start of each week. Any exhausted product will be reported. However, the availability and delivery of a product are only guaranteed by sending us an email confirming your order.

Certain items sold on the site have already been offered for sale in the SALON MASSENA. They are therefore sometimes labeled accordingly.

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To order

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Steps

Order taking on the Site is subject to compliance with the procedure set up by Lesalonmassena.fr materialized by a succession of different screen pages indicating the steps that the customer must follow to validate his order.

The customer will have the possibility, before confirming definitively his order, to check the details of this one and its total price and to correct any errors, before confirming this one to express his acceptance.

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Order verification

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SALON MASSENA will also be entitled to refuse any order placed by a customer with whom there is a dispute relating to the payment of a previous order as well as any order not in accordance with these general conditions of sale.

In these cases, LE SALON MASSENA will inform the customer by telephone or by e-mail. If the customer fails to correct any items that are incorrect or contrary to these general conditions of sale with SALON MASSENA, SALON MASSENA reserves the right not to process the order.

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Procedure

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When you find a product you want to buy, select the quantity you want. Then click on the "ADD TO CART" button. You can continue shopping and add other items to your cart, or you can click "PAYMENT" to complete your order at the top right of the page.
Payment is quick and easy.
We accept all major credit and debit cards as well as PayPal, just select your payment method, fill in the details and click " PLACE ORDER / MAKE PAYMENT ". Once you have placed your order, you will receive a confirmation email acknowledging receipt of your order and starting the validation process.

Start by making your selection by browsing the site or by using our advanced search mode if you know what you are looking for.

Click on the images to access the product pages to view the details of each product. Add the items to your basket after selecting the quantity by clicking on "Add to basket".

Then check the nature of the items added to your basket.

To delete an item, click on the cross provided for this purpose and modify the quantity, then press the refresh button.

You can then finalize your order or choose to continue shopping.

To conclude the purchase contract for one or more products on lesalonmassena.fr, you must complete the order form offered by the site by following the relative instructions.

The order form contains a summary of the General Conditions of Sale, but also information on the essential characteristics of each of the products ordered and the price that refers to them (including applicable taxes or duties), the means of payment you will be able to use to purchase each product and the terms of delivery of the products purchased and the terms and times of return of the products purchased.

The contract is concluded when LE SALON MASSENA receives, by telematic means, your order form and once the accuracy of the data relating to the order has been verified.

Before proceeding with the purchase of the products by sending the order form, you will be asked to carefully read the General Conditions of Sale.

The order form will be archived in our database for the time necessary for the preparation of the orders and according to the legal deadlines. You can access your order form by consulting the " My account / My orders " section.

Before proceeding with the transmission of the order form, you will also be asked to detect and correct any data entry errors.

Once the contract has been concluded, LE SALON MASSENA will take charge of your order.

In the event that the products presented on lesalonmassena.fr are no longer available or for sale at the time of your last access to the site or the sending of the order form, LE SALON MASSENA must communicate to you promptly and, in all cases, before thirty working days from the day following your order, the possible unavailability of the products ordered. In the event of transfer of the order form and payment of the price, LE SALON MASSENA will do what is necessary to reimburse the amount you have advanced or offer you a credit for the amount of your order, valid on the lesalonmassena.fr site.

With the telematic transmission of the order form, you accept the General Conditions of Sale and you undertake to observe, in relation to LE SALON MASSENA, these conditions. If you disagree with certain terms indicated in the General Conditions of Sale, we invite you not to transfer your order form for the purchase of products on lesalonmassena.fr and to contact one of our account managers.

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Modification or cancellation of the order

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Orders are not subject to change due to their immediate execution and for technical reasons.

In the event of a malfunction of the site having affected the orders, the display of prices or the transactions or of a shortage of stock concerning the products ordered, LE SALON MASSENA will have the possibility of canceling the online orders placed by customers. He will inform each customer by email or telephone in order to indicate to them the cause of the cancellation of the orders placed.

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Prices and terms of payment

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The prices displayed on the Site are indicated in Euros. The products invoiced are inclusive of all taxes (TTC). The prices invoiced to the customer are those in force on the date of the order.

Payment is made by credit card or Paypal account.

The customer must be the holder of the bank card used. He has access to a dedicated space made available by a banking establishment, which ensures the security and recording of the payment order.

The customer is informed that, in order to fight against internet fraud, a check will be carried out with the competent banking establishments and organizations.

In the event that, for any reason whatsoever (opposition, refusal of the issuing center, etc.), the debit of the sums due by the customer would prove to be impossible, the order will not be recorded by LE SALON MASSENA.

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Legal guarantees

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Regardless of any commercial guarantee that may be granted by LE SALON MASSENA to the Customer, all products supplied by LE SALON MASSENA benefit from the legal guarantee of conformity provided for in Articles L. 211-4 to L. 211-13 of the Consumer Code. and the legal guarantee against hidden defects provided for in articles 1641 to 1648 of the Civil Code.

Under these guarantees, LE SALON MASSENA undertakes, at the Customer's choice, to reimburse or exchange the defective products or products that do not correspond to their order.

Articles L. 211-4, L. 211-5, L.211-7, L. 211-12 and L.212-13 of the Consumer Code relating to the legal guarantee of conformity:

• Article L211-4 of the Consumer Code: “The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "

• Article L211-5 of the Consumer Code: “To comply with the contract, the goods must:

1- Be suitable for the use usually expected of a similar good and, if applicable:

• Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model.

• Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling.

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2- Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ”.

• Article L211-7 of the Consumer Code: “Lacks of conformity which appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.

The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked ”.

• Article L211-12 of the Consumer Code: “The action resulting from the lack of conformity lapses two years after delivery of the goods. "

• Article L211-13 of the Consumer Code: “The provisions of this section do not deprive the buyer of the right to bring an action resulting from redhibitory defects such as they result from articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature which is recognized by law ”.

Articles 1641 and 1648, paragraph 1 of the Civil Code relating to the legal guarantee against hidden defects:

• Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not use it. would not have acquired, or would have given a lower price, if he had known them. "

• Article 1648, paragraph 1 of the Civil Code: “The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "

To benefit from the guarantee, the Customer must contact SALON MASSENA Customer Service by following the following steps:

1 - Have the order number and the reference of the article concerned (this information is indicated on your purchase invoice).

2 - Send the request for support to the SALON MASSENA Customer Service by email at the following address: contact@lesalonmassena.fr

In order to ensure a fast and quality treatment of the warranty request, the Customer will specify his contact details, his order number and the reference of the article concerned and will detail as much as possible the problem encountered and, as far as possible, will attach in the mail a photograph of the defect of the product.

All our products benefit from:

• The legal guarantee of conformity.

• The legal guarantee against hidden defects.

To be able to benefit from the product warranty, it is imperative to keep the purchase invoice of the product.

The contractual guarantees do not cover:

• Abnormal or improper use of the products. In this regard, we invite you to carefully consult the maintenance advice,

• Defects and their consequences related to use not in accordance with the use for which the product is intended,

• Faults and their consequences linked to any external cause.

In any case, LE SALON MASSENA cannot be held responsible in the event of refusal by the manufacturer / brand of the product purchased, to apply its guarantee for the reasons set out above.

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Intellectual Property, Software and Content

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We are the owners or holders of all intellectual property rights in the Site and its content (such as text, graphics, logos, icons, images, audio recordings, digital downloads, data compilation and software including presentation and compilation thereof) ("Content").

The rights of the Site and the Content are protected by international copyright law as well as by any national law on copyright and database law. All these rights are reserved.

You cannot systematically extract and / or reuse parts of the Site or the Content. In particular, you may not, except with prior written consent, use data processing, robots, or other methods of extraction and collection of data to extract (whether one or more times) and reuse substantial parts of the Site (for example: our prices or product listings or photos).

In the absence of any indication to the contrary, all persons (including their names and images), all registered third-party trademarks and all images of products belonging to third parties, services and / or addresses displayed on the Site are in no way associated, linked or affiliated with us. All copyrights / trademarks displayed on the Site belong to the holders of those rights.

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Privacy Policy

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We use your personal data in accordance with our Privacy Policy. Please take the time to read this document carefully, as it contains important information on how we collect and use your data. By using the Site, you agree that your data will be used in accordance with our Privacy Policy and you warrant that all data you provide to us is accurate. In application of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, it is recalled that the personal data which are collected from the Customer are necessary for the treatment of his order. They can also be used for prospecting purposes. The purposes of each processing are described with regard to the processing concerned. These data are intended for internal use by LE SALON MASSENA. These personal data may also be transmitted to third parties, partners of SALON MASSENA, unless the Customer has objected to this when collecting data concerning him. The Customer's personal data are kept for the period strictly necessary for the accomplishment of the purposes for each of the treatments envisaged by LE SALON MASSENA. The Customer has the right to access, modify and oppose the processing of data concerning him by contacting customer service by email at contact@lesalonmassena.fr

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Responsibility

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The responsibility of SALON MASSENA can not be engaged in the event of non-performance or improper performance of the contract due either to the Customer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure.

Lesalonmassena.fr cannot be held liable for all the inconveniences and damages inherent in the use of the Internet network (disruption of service, external intrusion, computer viruses, etc.).

We may update or change the Site or its content at any time. Please note that this means that any content on the Site may be out of date at any given time. The content of the Site is provided for informational purposes only. It is not meant to be used as advice you should trust.

We make no representation, warranty or assurance, express or implied, that the Site, or its content, is accurate, complete, up-to-date or free from any errors or omissions. To the extent permitted by law, we exclude all conditions, guarantees, representations or other conditions, express or implied, which may apply to the Site, or to its content.

We cannot be held responsible to you or to any user for any loss or damage suffered, whether in contract or tort (including negligence), resulting from a breach of an obligation provided for by law. , or otherwise, arising from or related to: (i) the use of, or the inability to use, the Site; or (ii) use of or reliance on any content posted on the Site.

Please note that we make the Site available only for home or personal use and, therefore, we are not responsible to you in the event of loss of profit, loss of operation, interruption of operation, or loss of earnings.

We will not be liable for any harm or damage caused by a virus, distributed denial of service attack, or other technologically harmful material, which could damage your computer equipment, computer programs, data or other materials that are unique to you. resulting from your use of the Site or your downloading of content from the Site, or any websites linked to it.

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Privacy Policy

We use your personal data in accordance with our Privacy Policy. By using the Site, you agree that your data will be used in accordance with our Privacy Policy and you warrant that all data you provide to us is accurate.

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Settlement of disputes and applicable law

Sales concluded with SALON MASSENA via the lesalonmassena.fr website are subject to French law.

For all disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences will be submitted to the competent court in accordance with the rules of jurisdiction of common law.

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Other important information

Autonomy of contractual provisions - Each section and paragraph of these General Conditions is autonomous. If a court or competent authority decides that any of them is illegal or unenforceable, the other paragraphs and sections will remain in full force.

If you violate these General Conditions and we do not act, or that we delay in acting, this does not mean that we waive our rights against you and we will always be in our right to act. If we gave up suing you, we would only do so in writing (waiver signed by one of our officers), and this does not mean that we will automatically waive action in the event of a future violation by you.

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